|
|
The cost of a couple of days of advertising only
gets a single message to your customers using the Secret Diner program will change and improve the experience for your present customers, as well as bring in new business. Secret
Shopper programs are the number one method America’s retail corporations use to actually find out what’s happening during the operation of their outlets. Restaurant Solutions is proud to bring a wonderful new tool to the restaurant owner/manager: Secret Diners. Our program uses only qualified people who have dedicated their lives to the guidance of the F&B industry, and who are supplied and trained with a program researched and proven in restaurants across America. The survey uses 650 questions, covering 20 categories, which will help you target and hone precise areas of your business and enhance the ever-important bottom line. Restaurant Solutions provides extremely valuable information to help owners/managers view their operation through the most significant perspective of all: your customers. Armed with this information, you’re able to make informed decisions to improve operations and profit. Below are the categories included in all three levels of Secret Dining Reports: - Introduction
- Research
- Phone/Theme
- Reservation Policy - Travel/Weather - Arrival -
Impression - Greeting/Hosts - Bar/Lounge - Seating - Table Presentation - Server/Service - Menu/Drink Menu - Drinks/Cocktails - Wine List -
Wine Service - Ordering - Bread - Appetizer Course - Second Course - Main Course - Clearing/Table Maintenance - Dessert/Dessert Menu - Check Presentation - Departure - Bus Person - Kitchen - Bathrooms -
Management - Restaurant Cleanliness -
Marketing - Thoughts - The Good Level 1 $295
Our most exclusive program, with 600 questions aimed at every aspect of the operation of your business and developed into a precise report on your restaurants operations. We start prior to our visit with a local research, your advertising, website and a few phone calls to evaluate how your staff is answering and managing the phone, your link to the outside world. Level 2 $250 Same categories as Level one, not as exclusive and detailed. Report uses over 300 questions during our visit. Level 3 $175 Catering to the backbone of the F&B Industry, the "Mom & Pop" breakfast, lunch and family dinner locations. Creates an imformative report using over 125 questions. Snapshot $125 A 60 question drop in visit directed at staff, service, food & alcohol, cleanliness, management and overall observations. Bar/Alcohol Service $150 Second to Level One in customer use, the Bar Report is a targeted tool using 125 questions concerning everything from service, product, speed, and professionalism to the handling of monies. With bar operations being one of the toughest departments to manage, having first hand knowledge gives you a huge advantage in staying on top of the bar game. - Monthly Progam: 12 visits deduct 6% - Bi-Monthly Program 6 visits deduct 4% - Seasonal Program 4 visits deduct 2% (Not included with other specials) The entire cost of the dinner for two people during
visit will be reimbursed by the hiring
client, including: - Three Course meal - Wine if requested by client - 18% gratuity - Tax (This will be attached to your invoice with a
copy of the bill and credit card used to pay) |
